Terms of service

TERMS OF SERVICE

Welcome to Mono Aurel. By accessing or placing an order through our website (www.monoaurel.com), you agree to be bound by the following terms and conditions. Please read them carefully before making a purchase.

1. About Us

Mono Aurel is a handmade art and home décor brand specializing in sculptural lighting, totems, mirrors, and decorative objects. All products are handcrafted to order. Our contact email is info@monoaurel.com.

2. Products & Made-to-Order Policy

All items sold on our store are handmade and made to order. Production times vary by product and are stated on each product page. Slight variations in color, texture, and dimensions are inherent to the handmade nature of our work and are not considered defects.

3. Pricing

All prices are listed in the currency shown at checkout and are subject to change without notice. Prices do not include applicable taxes or customs duties, which are the buyer's responsibility.

4. Orders & Payment

By placing an order, you confirm that the information you provide is accurate and complete. We accept major credit cards and other payment methods listed at checkout. Payment is processed securely at the time of order. We reserve the right to cancel any order at our discretion.

5. Shipping

We ship internationally. Delivery times are estimates and may vary. We are not responsible for delays caused by customs, postal services, or circumstances beyond our control. Please refer to our Shipping Policy for full details.

6. Returns & Refunds

Due to the handmade and made-to-order nature of our products, all sales are final unless an item arrives damaged or defective. If you receive a damaged item, please contact us within 7 days of delivery with photos. Please refer to our Return & Refund Policy for full details.

7. Intellectual Property

All content on this website — including product photos, descriptions, logos, and designs — is the property of Mono Aurel and may not be reproduced, distributed, or used without our prior written consent.

8. Limitation of Liability

Mono Aurel is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the purchase price of the item in question.

9. Governing Law

These terms are governed by the laws of the jurisdiction in which Mono Aurel operates. Any disputes will be resolved in the appropriate courts of that jurisdiction.

10. Changes to Terms

We reserve the right to update these terms at any time. Changes will be posted on this page. Continued use of our website following any changes constitutes your acceptance of the new terms.